Help & Support

Can't find what you're looking for?

Try using our global website search function, or using our resource library or reading our latest news updates.

Still need help?

Submit an online enquiry on the relevant topic (see below) and one of our team will assist you.

Alternatively, you can contact our Call Centre on 1300 134 631 or use our live chat (click the icon on the bottom right of the screen) between 8 am and 8 pm Monday to Friday.

Our postal address is:
GPO Box 2013
Canberra ACT 2601
Australia

Got a state or territory specific question? You can find the Plumbing or Building Administration details for each jurisdiction below.

General enquiry

Submit a general enquiry to the Australian Building Codes Board.

NCC Enquiry

Submit an enquiry related to the National Construction Code.

WaterMark Enquiry

Submit and enquiry related to the WaterMark Certification Scheme.

CodeMark Enquiry

Submit an enquiry related to the CodeMark Australia Certification Scheme.

State and territory building and plumbing administrations

For information on the legal requirements specific to your state or territory, or to report illegal building or plumbing activity, contact the relevant administration in your jurisdiction using the details on this page.

Report a product

Found a product that requires WaterMark certification, or has been fitted illegally? Report it to your state or territory plumbing administration.

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Disclaimer

The information provided by the ABCB is provided for general information purposes only. While we make every effort to ensure that information provided is accurate and up to date, such information does in no way constitute the provision of professional advice. The Commonwealth of Australia (acting on behalf of the Commonwealth of Australia, the State of New South Wales, the State of Queensland, the State of Victoria, the State of South Australia, the State of Tasmania, the State of Western Australia, the Australian Capital Territory and the Northern Territory (ABCB)) does not provide any warranties in relation to the accuracy, currency, reliability or completeness of any information provided by the ABCB. The ABCB accepts no responsibility or liability for any damage, loss, or expense incurred by you or anyone else that arises out of reliance on any information provided by the ABCB. You should make your own independent inquiries, undertake your own due diligence, and obtain your own independent professional advice prior to relying on, or making any decisions in relation to any information provided by the ABCB.