WaterMark Information and Resources Survey

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The ABCB recently undertook a WaterMark Information and Resources Survey feedback was received from a wide range of stakeholders.

Whilst targeting the plumbing industry, this was an opportunity for other key stakeholders to provide feedback including regulators, government and education providers. A good response was received.

The purpose of the survey was to better understand which WaterMark resources are accessed, how useful they are and what other information and resources may be useful. The results are being used to inform an ABCB WaterMark Education Strategy.

Your feedback

As far as surveys go, the overall response rate was great! The responses provided an insight into what existing WaterMark materials are used. It also confirmed many licensed practitioners are aware of their obligations under the Scheme when selecting and installing plumbing products. However, respondents felt that awareness of available materials could still be improved. Positive feedback was also received on the quality of the content of existing material.

Self-paced modules are the most popular way of learning about the Scheme. A large number of comments related to the WaterMark product database and issues with identifying certified products. Providing better guidance on how to search for products and improving the useability of the database is also important to stakeholders.

The preferred way to receive information about the Scheme is via email, online publications and the website. Although some stakeholders are well informed about the Scheme, respondents had many suggestions that highlighted the potential for developing additional material for the Scheme. 

We hear you!

The WaterMark Education and Awareness Strategy aims to increase awareness of and compliance with the Scheme. This will improve confidence in and commitment to the Scheme, contributing to greater compliance with the requirements of the PCA. The findings of the survey are a valuable input to the strategy.

Thank you to everyone who completed the survey. Your contribution is appreciated. 

Where to next...

Following the launch of the improved WaterMark Scheme on 1 July 2016, the ABCB is continuing to develop documentation and operational improvements.

You can keep up-to-date with Scheme developments.

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