Frequently Asked Questions

  1. Visit the Request Password Reset page ( on this site.
  2. Enter your existing email address (the one you registered with).
  3. Select the yellow 'Request Password Reset' button. If successful the ‘Email Sent!’ wording will show and you will then receive a verification email to the email address you identified.
  4. Upon receipt of the email you should click on the 'Click Here to reset your password' link. This will take you to the Reset Password page.
  5. Then enter a new password and select Reset Password. If successful the ‘Password Reset Success!’ wording will show and you will be able to access the NCC and archived volumes.
  6. A confirmation email will also be sent to you once the reset is successful.
You will need a computer with Internet access to access the NCC. Free access to computers with Internet is available at most local libraries, Internet cafes or accessing free Wi-Fi zones in your local area. Your local council or State/Territory building or plumbing administration may have a copy available for public viewing.

A Performance Solution, previously referred to as Alternative Solution, is a method of complying with the Performance Requirements other than by a Deemed-to-Satisfy Solution.

Refer to the How it works section for further information.

NCC 2019 was adopted by all States and Territories from 1 May 2019.

Compliance can be achieved through a Performance Solution and/or a Deemed-to-Satisfy (DtS) Solution. A YouTube video has been developed titled ‘NCC: meeting the performance requirements’. Further information can be found in the NCC Performance Requirements Resource Kit.

The Performance Requirements can be found:

Alternatively the Performance Requirements for all three volumes can be found in the Consolidated Performance Requirements document downloadable from NCC suite.