What do I do if I suspect a non-conformance?

Jurisdictional contacts

If you think a product or material may be non-conforming you can contact the relevant authorities by visiting the Jurisdictional contacts page and select your state or territory. This will redirect you to the relevant regulator for your jurisdiction.

Submit a complaint or enquiry

Alternatively, you can submit a complaint or enquiry using the NCBP query / Suspected NCBP form to submit an enquiry or complaint about a product or material which will be forwarded to the relevant regulator for your jurisdiction.

Consumer Protection Agencies

Further information can be accessed from your state or territories Consumer Protection Agency.