If you think a product or material may be non-conforming you can contact the relevant authorities by visiting the Jurisdictional contacts page and select your state or territory. This will redirect you to the relevant regulator for your jurisdiction.
Alternatively, you can submit a complaint or query using the NCBP query/suspected NCBP form, which will be forwarded to the relevant building regulator from your state or territory.
Once you’ve submitted an online complaint form about a suspected non-conforming building product it will be forwarded to the relevant state and territory regulator, for consideration and response. All complaints are kept confidential.
Please note, the ABCB is not responsible for actioning complaints or queries related to this webpage and any issues relating to NCBPs. Should you have any enquiries relating to NCBPs or the form, please contact your applicable jurisdiction and lodge your queries there.
Please contact your relevant your State and Territory jurisdiction about your NCBP-related complaint/query as response times will vary.
No. Once you have submitted a NCBP Query/Suspected NCBP form it is automatically sent to the relevant State or Territory jurisdiction for consideration and response. If you wish to update your personal details you will need to contact the relevant State or Territory jurisdictional contact to discuss.
Please note: the ABCB is not responsible for actioning complaints or queries related to this webpage and any issues relating to NCBPs.